Wednesday, June 16, 2010
I first heard about the anti-cellulite cream on one of the MTV award shows. They kept announcing their sponsor, The Nivea Good-byeCellulite 4-Week Challenge. I looked it up and saw all these reviews written by real people who were trying it out. I made sure to read A LOT of the reviews and from different sites to make sure I wasn't judging based on one phony review. People seemed to think it worked. So I added it to my shopping list.
I was happy with the gel and the patches - well, with the gel anyways. I don't know if the patches did anything. Then, Nivea came out with this Good-bye Cellulite fast-acting serum. I LOVE it. I have no reason to be biased. I have no association to the brand. I honestly feel that there has been an obvious improvement in my uncute cellulite. Aside from the fact that my cellulite is less noticeable, the serum feels and smells great. I'll be putting it on and my boyfriend says "Mmm...you smell good. What is that, that you're putting on?"
"Its cellulite cream. You can't use it."
I did a couple more searches on google and saw a couple of sites reviewing the product and saying it was really no better than most cellulite creams. Well, I thought, thats not so bad. I'm only paying $4.95. In any case, I decided to write to their customer service email asking them to cancel the order I had just placed. I didn't get a return email. The next day, on my lunch break, I decided to call to cancel. The girl who answered the phone said they had already sent out my package but that she can just cancel me out in the system and I can return the package to them when I receive it and they would only charge me $4.95. Ummm...thats all I paid... $4.95. "Yeah," she said. "We already sent out the package so we have to charge you the $4.95. But I already canceled you out of the system so you can just send it back when you get it. Just reject the package." "Ok, so how does that make sense? If you're going to charge me the $4.95 for shipping anyway, why would I send it back to you? I might as well keep it, for that."
"Well, because if you don't send it back and cancel within 12 days, we automatically charge you the remaining balance of $16.(something)."
"Oh!" I said. "Where does it say that keeping it for more than 12 days will result in a secondary charge?"
"Its there in our terms and conditions" she answered.
What a sweet little trick they have in the super small print. I got the package. I rejected it. But I am so annoyed that I was sucked into this shit. If possible, I hope I can prevent anyone else from making the same mistake. I basically just paid $4.95 for air. Awesome.